Warranty & Returns
ELEMENT CASE 1 YEAR WARRANTY AND PRODUCT GUARANTEE
Element Case™ warrants to the original owner that Element Case products to be free of defects in material and workmanship for a period of 1 year from the date of purchase. Element Case will replace or repair any item that is determined to be defective during the 1 year warranty period. Excluded from the warranty is any damage associated with the normal wear and tear or dropping. Modifying our products in any way will strictly void the warranty.
Element Case does not warrant and will not be responsible for any device damage or loss of content held on that device.
WARRANTY & RETURN POLICY
If the product is found to be defective, Element's Case only obligation and the purchaser’s sole and exclusive remedy is the repair or replacement of the Element Case product. Shipping fees may apply. Element Case shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
All returns must have an RMA # before a product can be returned to us. We will not accept returns without an RMA #. If you return your item without an RMA # you will be required to pay the shipping fee to have the item sent back to you.
Unfortunately, as with many original, premium quality, and highly demanded consumer products, Element Case™ faces a serious challenge with counterfeit or "fake" products. There are many companies producing and selling fake, but identical looking products to ours, complete with exact copies of our logos, branding, engraving, accessories, and packaging, right down to our authenticity cards.
To be sure you are receiving authentic, original Element Case™ products designed in Northern California, U.S.A. meeting our meticulous quality standards, and backed by our company with a 1 Year Warranty, please visit our online store at www.elementcase.com to purchase directly from us, or to identify an authorized distributor, dealer, or re-seller in your area.
Element Case™ will not honor any warranty claims from customers who did not purchase our product directly from us or one of our authorized distributors, dealers, or re-sellers. For your reference, following are basic, "common sense" guidelines that will allow you to identify potentially counterfeit Element Case™ product before you buy. It’s probably fake product if…
Finally, please be advised that Element Case™ is doing everything possible to combat the enormous problem of counterfeiting. We are addressing this issue on an urgent, constant, and vigilant basis in order to protect our customers, as well as our own company and brand. Please contact us directly before you purchase any Element Case™ product you believe may be counterfeit. We will be pleased to assist you in determining whether the offered product is authentic Element Case™ product or not before you buy.
RETURN AUTHORIZATION / WARRANTY REQUEST FORM
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