Element Case, Inc. is very proud to have your business, and
we will process your order promptly. Please allow 1-
2 business days for
us to confirm your payment and carefully prepare your order for shipment. Please
be assured we will ship your order as soon as possible.
At the time of online purchase, you will receive an email
from us confirming your order. When your order ships you will receive an email
with tracking information.
Element Case Inc. will process orders for shipment once payment
TERMS OF SHIPMENT
Element Case ships via United States Postal Service (USPS).
Element Case is not responsible for any lost or stolen
All orders greater than US $130.00, a direct
signature will be required for delivery.
All shipments originate from Element Case, Inc. Head
Office located in Northern California, U.S.A.
For international shipments, we ship using DHL with tracking information and guaranteed delivery anywhere in the
*excepting restricted countries listed below
import customs duties and applicable taxes are the responsibility of the
Shipments returned to Element Case for non-payment of
duties and / or taxes will not receive a refund.
Case must declare full retail value of product(s) on our customs
replacements and other products returned to customers, we will declare a
$0.00 USD value, per federal commercial shipment guidelines.
Countries we do not ship to:
Burma, Central African Republic, Czech
Republic, China, Comoros, Cuba, Cyprus, Equatorial Guinea, Falklands,
Greece, Guinea-Bissau, Iran, Iraq, Johnston Island, Kiribati, Libya,
Myanmar, Nauru, Niue, North Korea, Russia, Sao Tome and Principe, Sierra
Leone, Solomon Islands, Somalia, Sudan, Tajikistan, Tokelau Islands,
Turkmenistan, Tuvalu, Ukraine, Wake Islands.
We sincerely apologize for
. Our products may be available in some of
these countries by way of our
ELEMENT CASE 1 YEAR WARRANTY AND PRODUCT GUARANTEE
Element Case, Inc. warrants to the
original owner that Element Case products to be free of defects in material and
workmanship for a period of
1 year from the date of purchase. Element
Case will replace or repair any item that is determined to be defective during
the 1 year warranty period. Excluded from the warranty is any damage associated
with the normal wear and tear or dropping. Modifying our products in any way
will strictly void the warranty.
Element Case does not
warrant and will not be responsible for any device damage or loss of content
held on that device.
WARRANTY & RETURN POLICY
warranty claims and return requests must receive a
from Element Case prior to shipment of returned
product to Element Case. Items returned without an RMA will not be
order to obtain an RMA, customers must submit their request via email
through our online customer support contact form
warranty claims must be made to Element Case, Inc. within
from date of purchase.
return requests must be made to Element Case, Inc. within
from date of purchase.
return for refund must be in new and saleable condition in original
will be processed via the same payment method as the original purchase. Please
allow up to 5 business days for processing.
- For all
claims please send your package back with a tracking number as Element
Case cannot be responsible for any package lost in transit.
Element Case, Inc. / Order # / 595 Taylor Way,
Unit 1 / San Carlos, CA 94070
Unfortunately, as with many original, premium quality, and
highly demanded consumer products, Element Case, Inc. faces a serious challenge
with counterfeit or "fake" products. There are many companies
producing and selling fake, but identical looking products to ours, complete
with exact copies of our logos, branding, engraving, accessories, and
packaging, right down to our authenticity cards.
To be sure you are receiving authentic, original Element
Case, Inc. products designed and manufactured in Northern California, U.S.A.
meeting our meticulous quality standards, and backed by our company with a 1
Year Warranty, please visit our online store at
www.elementcase.com to purchase directly
from us, or to identify an authorized distributor, dealer, or re-seller in your
Element Case, Inc. will not honor any warranty claims
from customers who did not purchase our product directly from us or one of our
authorized distributors, dealers, or re-sellers.
For your reference,
following are basic, "common sense" guidelines that will allow you to
identify potentially counterfeit Element Case, Inc. product before you buy.
probably fake product if…
company selling our product is not listed on our website as an authorized
price offered for our product is significantly lower than the retail price
on our website;
all of our authorized distributors, dealers, and
re-sellers are obligated to sell at our confirmed retail price as listed
on our website. So if a company is offering Element Case, Inc. product at
significant discount off the prices listed on our website, it is most
likely counterfeit or "fake" product.
company selling our product does not offer after sale warranty or customer
our policy with all of our authorized distributors, dealers,
and re-sellers is that they will honor our warranty directly and
immediately with all of their customers who purchase our product. Element
Case, Inc. will in turn honor these warranty claims from our authorized
distributors, dealers, resellers. We require this of all our worldwide
partners in order to prevent our customers from getting the "run
around" when they have a problem.
company who sold you our product refers you back to us with warranty
claims or customer support issues;
see above detail.
Finally, please be advised that Element Case, Inc. is doing
everything possible to combat the enormous problem of counterfeiting. We are
addressing this issue on an urgent, constant, and vigilant basis in order to
protect our customers, as well as our own company and brand. Please contact us
directly before you purchase any Element Case, Inc. product you believe may be
counterfeit. We will be pleased to assist you in determining whether the
offered product is authentic Element Case, Inc. product or not before you buy.