Have a question about Element Case products or placing an order? We've put together this list to help you find the information you need quickly before having to email us. If you still don't find the info that you need, feel free to drop us a line here.
Q:What can I do if I buy a fraudulent copy of a Vapor case or I find a store (online or retail) selling copies?
A:If you have purchased or found a fraudulent copy of our Vapor case, follow these steps:
- Return the case to the seller you purchased from (eBay, Amazon or other online store as well as any retail stores).
- Report the seller to eBay, Amazon, etc. For retail locations report the store and location directly to legal@elementcase.com
- Give feedback on the seller to eBay or Amazon
- Report the above information to legal@elementcase.com to receive free shipping when you purchase a genuine case from Element Case.
Q:How do I remove tarnish from my Vapor Nickel?
A:You can clean your Vapor Nickel by applying a small amount of tarnish remover availble at any hardware, drug, or home store and polishing with a clean soft cotton cloth.
Q:Where is my order, i already paid?
A:We are working as fast as we can in order to try to keep up with demand for the Vapor product. Please help us by being patient and watching your email for shipping/tracking information. Thank you!
Q:How do I order a Vapor Case? How long does it take?
A:Go to the Vapor products page and register to pre-order your case. This saves your place in line. When your turn to comes up, we will email you instructions and a link to our shopping cart. At that time you can choose your colors and order your case. From there, it will take 1 to three weeks to receive your
case. We are currently increasing production in order to meet demand and minimize your time on the pre-order waiting list.
Q:
Why is the carbon-fiber attached with adhesive?
A:
By not capturing the carbon fiber in the case, it keeps the case as thin as possible.
Also, special adhesive is used that is removable. We did this so you can use the case with or without the carbon plate. And to be interchangable with new clear and white back plate coming soon. Just keep the adhesive clean and you can reuse it as many times as you like. New back plates are coming soon!
Q:Is the Vapor Case available in stores?
A:Not at this time.
Q:Did my order ship?
A:If you did not receive an email notifying you that your order was shipped, then you order is still in process. As your order is readied for shipping, you will be emailed a tracking number. Please keep an eye on the information from the parcel service as it may take up to 48 hours for it to update.
Q:Will the vapor case work with my earphones/charger?
A:Due to the ultra-slim design, we can not guarantee that it will fit all third party/non-Apple approved chargers, earphones, and accessories.
Q:Does the Vapor have a Flip lid like the Liquid case?
A:No.
Q:Do you ship internationally?A:We ship to 178 countries outside the USA and only accept PayPal for those orders.
Q:When do I choose my colors?
A:Pre-order customers will receive ordering instructions on a first-come-first-served basis as soon as product becomes available. You will be able to choose from the available color/finish options at that time.
Q:Can I buy the Vapor Pro with no laser engraved logos?
A:No, but new color combinations and finishes are being introduced all the time. The option that you are looking for may be implemented soon! Follow us on Twitter or connect with us on Facebook to see the latest developments!
Q:What is anodizing?
A:An electrolytic passivation process that adds a hard layer of
oxide for color and abrasion protection.
Q:What is Carbon Fiber?
A:A carbon-based composite material that is strong, light, and
very expensive. It's normally used in the aerospace industry as well as in motor sports. On the Vapor, it's used
to protect the back of the iPhone while only adding a few grams of weight. And it looks trick!
Q:Will the Vapor case protect my iPhone?
A:Any case will protect your iPhone from some things, but no case
can protect your iPhone from everything.
Q:Will the Vapor case improve my signal?
A:It may or it may not. We don't make claims that it does.
Q:When will custom engraving be available?
A:It's not available at this time, but being able to put your personal touch on your Vapor is something that we would like to be able to offer in the future. Follow us on Twitter or connect with us on Facebook to see the latest developments!
Q:How much does the case weigh?
A:Around 19 grams..
Q:Will I be able to buy replacement parts or upgrade to new colors later?
A:Yes, all parts will be available to purchase seperately soon along with new colors and finishes.
Q:How can I become an authorized Element Case Dealer?
A:We are currently evaluating our reseller and distribution program. Please visit our dealer
page and tell us a little about your company or store and we will get back to you.
Q:Why hasn't my email question been responded to?
A:We apologize if you have not yet gotten a response. We are committed to your satisfaction and are diligently working to try to answer every email that comes to us within 24 hours.
Q:What is the warranty?
A:Please visit our Shipping, Returns and Warranty page to view specifics.
Q:What is your guarantee?
A:Please visit our Shipping, Returns and Warranty page to view specifics.
Q:Can I call you day and night and ask you when my Vapor case will be shipped or if it has been shipped?
A:We appreciate your patience with our ordering process. We are working as quickly as possible in order to meet demand for the Vapor product and we will keep you posted by email as soon as your order is readied for shipping. Thank you.
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