Element Case, Inc. is very proud to have your business, and we will process your order promptly. Please allow 1- 2 business days for us to confirm your payment and carefully prepare your order for shipment. Please be assured we will ship your order as soon as possible.

At the time of online purchase, you will receive an email from us confirming your order. When your order ships you will receive an email with tracking information.


Element Case Inc. will process orders for shipment once payment is confirmed.


Element Case ships via United States Postal Service (USPS).

Element Case is not responsible for any lost or stolen packages.

All orders greater than US $130.00, a direct signature will be required for delivery.

All shipments originate from Element Case, Inc. Head Office located in Northern California, U.S.A.


For international shipments, we ship using DHL with tracking information and guaranteed delivery anywhere in the world*.
*excepting restricted countries listed below

  • All import customs duties and applicable taxes are the responsibility of the purchaser. Shipments returned to Element Case for non-payment of duties and / or taxes will not receive a refund.
  • Element Case must declare full retail value of product(s) on our customs declaration form. For warranty replacements and other products returned to customers, we will declare a $0.00 USD value, per federal commercial shipment guidelines.
  • Restricted Countries we do not ship to: Burma, Central African Republic, Czech Republic, China, Comoros, Cuba, Cyprus, Equatorial Guinea, Falklands, Greece, Guinea-Bissau, Iran, Iraq, Johnston Island, Kiribati, Libya, Myanmar, Nauru, Niue, North Korea, Russia, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Sudan, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Ukraine, Wake Islands. We sincerely apologize for the inconvenience . Our products may be available in some of these countries by way of our Authorized Retailers .


Element Case, Inc. warrants to the original owner that Element Case products to be free of defects in material and workmanship for a period of 1 year from the date of purchase. Element Case will replace or repair any item that is determined to be defective during the 1 year warranty period. Excluded from the warranty is any damage associated with the normal wear and tear or dropping. Modifying our products in any way will strictly void the warranty.

Element Case does not warrant and will not be responsible for any device damage or loss of content held on that device.


  • All warranty claims and return requests must receive a Return Merchandise Authorization (RMA) from Element Case prior to shipment of returned product to Element Case. Items returned without an RMA will not be accepted.
  • In order to obtain an RMA, customers must submit their request via email through our online customer support contact form here.
  • All warranty claims must be made to Element Case, Inc. within 1 year from date of purchase.
  • All return requests must be made to Element Case, Inc. within 30 days from date of purchase.
  • Any return for refund must be in new and saleable condition in original packaging.
  • Refunds will be processed via the same payment method as the original purchase. Please allow up to 5 business days for processing.
  • For all claims please send your package back with a tracking number as Element Case cannot be responsible for any package lost in transit.
  • Product Return Address: Element Case, Inc. / Order # / 595 Taylor Way, Unit 1 / San Carlos, CA 94070


Unfortunately, as with many original, premium quality, and highly demanded consumer products, Element Case, Inc. faces a serious challenge with counterfeit or "fake" products. There are many companies producing and selling fake, but identical looking products to ours, complete with exact copies of our logos, branding, engraving, accessories, and packaging, right down to our authenticity cards.

To be sure you are receiving authentic, original Element Case, Inc. products designed and manufactured in Northern California, U.S.A. meeting our meticulous quality standards, and backed by our company with a 1 Year Warranty, please visit our online store at www.elementcase.com to purchase directly from us, or to identify an authorized distributor, dealer, or re-seller in your area.

Element Case, Inc. will not honor any warranty claims from customers who did not purchase our product directly from us or one of our authorized distributors, dealers, or re-sellers. For your reference, following are basic, "common sense" guidelines that will allow you to identify potentially counterfeit Element Case, Inc. product before you buy. It’s probably fake product if…

  • The company selling our product is not listed on our website as an authorized partner.
  • The price offered for our product is significantly lower than the retail price on our website; all of our authorized distributors, dealers, and re-sellers are obligated to sell at our confirmed retail price as listed on our website. So if a company is offering Element Case, Inc. product at significant discount off the prices listed on our website, it is most likely counterfeit or "fake" product.
  • The company selling our product does not offer after sale warranty or customer support; our policy with all of our authorized distributors, dealers, and re-sellers is that they will honor our warranty directly and immediately with all of their customers who purchase our product. Element Case, Inc. will in turn honor these warranty claims from our authorized distributors, dealers, resellers. We require this of all our worldwide partners in order to prevent our customers from getting the "run around" when they have a problem.
  • The company who sold you our product refers you back to us with warranty claims or customer support issues; see above detail.

Finally, please be advised that Element Case, Inc. is doing everything possible to combat the enormous problem of counterfeiting. We are addressing this issue on an urgent, constant, and vigilant basis in order to protect our customers, as well as our own company and brand. Please contact us directly before you purchase any Element Case, Inc. product you believe may be counterfeit. We will be pleased to assist you in determining whether the offered product is authentic Element Case, Inc. product or not before you buy.