Element Case™ is very proud to have your business, and we will process your order promptly. Please allow 1- 2 business days for us to confirm your payment and carefully prepare your order for shipment. Please be assured we will ship your order as soon as possible.

At the time of online purchase, you will receive an email from us confirming your order. When your order ships you will receive an email with tracking information.


Element Case Inc. will process orders for shipment once payment is confirmed.


We strive to ship your products as soon as humanly possible. Generally speaking, orders received before 1:00 PM, Monday-Friday (PST) will be shipped that same day.
*If an order qualifies for Free Shipping, shipping times may vary from 3-10 business days. Free shipping promotion is for US orders only and will be shipped using Fedex SmartPost. Free Shipping promotion on iPhone SE products ends April 1st, 2016 at midnight (PST).


We ship via FedEx (Federal Express) for Ground, 2Day*, and Standard Overnight*. Upon shipment you will receive and email notification containing tracking information so that you can view and track the status of your order.

All FedEx Home Delivery, 2Day, and Overnight orders will require an indirect signature upon receipt. An Indirect Signature is from any person at the delivery address; or from a neighbor, building manager, other person at a neighboring address or FedEx door tag authorizing release.

*FedEx 2Day & FedEx Standard Overnight orders received after 1pm (PST) will be processed the following work day.

  • FedEx Ground Service: FedEx Ground provides guaranteed, day-definite delivery to every business address in the U.S. Transit times: 1 - 5 business days within the U.S. (3 - 7 days to, from, and within Alaska/Hawaii).
  • FedEx 2Day: FedEx 2Day is a cost-saving parcel service available to customers who do not need overnight speed but want consistent 2-day transit times by 4:30 p.m. to most areas in the U.S.
  • FedEx Standard Overnight (SO): This U.S. domestic service provides delivery by 3 p.m. the next business day to most U.S. addresses, by 4:30 p.m. to rural areas, and by 8 p.m. to residences.


FedEx SmartPost is a shipping service that utilizes the U.S. Postal Service® (USPS) for final delivery. Delivery times are as follows:

  • Contiguous US: 5-10 business days.
  • Alaska & Hawaii: 17-21 business days
  • APO/FPO: 2-6 weeks.
*NOTE: Element Case is not responsible for stolen packages that are shipped FedEx Smartpost.


We use FedEx for all International shipping that originates from the United States. The cost of shipping is calculated automatically at checkout, and is based on weight and location, it also includes all duties and taxes that may be applicable. However, Element Case is not responsible for any duties or taxes that may be incurred. Before you submit your order, you are able to view these shipping charges at checkout.

*NOTE: International Orders may take up to 3 days to ship.

For international shipments, we ship to all countries.
*excepting restricted countries listed below

  • All import customs duties and applicable taxes are the responsibility of the purchaser. Shipments returned to Element Case for non-payment of duties and / or taxes will not receive a refund.
  • Element Case must declare full retail value of product(s) on our customs declaration form. For warranty replacements and other products returned to customers, we will declare a $0.00 USD value, per federal commercial shipment guidelines.
  • Restricted Countries we do not ship to: Hong Kong, Indonesia, Burma, Central African Republic, Czech Republic, China, Comoros, Cuba, Cyprus, Equatorial Guinea, Falklands, Greece, Guinea-Bissau, Iran, Iraq, Johnston Island, Kiribati, Libya, Myanmar, Nauru, Niue, North Korea, Russia, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, Sudan, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Ukraine, Wake Islands. We sincerely apologize for the inconvenience . Our products may be available in some of these countries by way of our Authorized Retailers .
APO Addresses

Using FedEx SmartPost we are able to ship to military addresses, please allow 2 to 6 weeks for delivery.