How to Process a Return
1. Submit Your Request
Prior to shipment of any returned product, all warranty claims and return request must receive a Return Merchandise Authorization (RMA) from Element Case. To obtain an RMA, customers must submit their request through our Return Authorization.
Product shipped without an RMA # will not be accepted
2. Meet the Return Conditions
All return requests must be made to Element Case within 30 days from date of purchase. Any return for refund must be in new and saleable condition in original packaging.
3. Mail Us the Product
Product Return Address: Element Case / RMA # / 12840 Danielson Court, Suite B/C Poway, CA 92064
4. Give Us a Few Days
Please allow up to 5 business days for processing. Refunds will be processed via the same payment method as the original purchase.
If the product is found to be defective, Element Case's only obligation and the purchaser’s sole and exclusive remedy is the repair or replacement of the Element Case product. Shipping fees may apply. Element Case shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
HERE'S THE STRAIGHT TALK
All returns must have an RMA # before a product can be returned to us. We will not accept returns without an RMA #. If you return your item without an RMA # you will be required to pay the shipping fee to have the item sent back to you.